Busy Times in Chautauqua County!

The leaves are changing - it's official - we're into the swing of Fall. There's something for everyone in Chautauqua County this weekend. Make the Blue Heron Inn your home away from home while you enjoy all the pleasures we have to offer!

Thurs, Sept 23, 2010 - 7:30pm
REO SPEEDWAGON

Jamestown Savings Bank Arena
P: 716-484-2624
Click here for ticket information

Sun, Sept 26, 2010  11:00am - 5:00pm

BUSTI APPLE FESTIVAL

One of the largest festivals in region. Arts/Crafts vendors 19th-century life-skill demos 1838 grist mill tours apple cider & apple favorites. Ready to eat & take-home concessions farmers market. Mill Tours.
Busti Grist Mill  3443 Lawson Rd., Busti, NY 14701; P: 716-483-0134

Fri, Sept 24 - Sun, Sept 26, 2010
QUILTING AROUND CHAUTAUQUA 2010

The seventh Anniversary of Quilting Round Chautauqua.  800+ quilts on display and 65+ vendors.  September 24 pre-show class day.  Website has complete details for hands-on classes. More than 800 quilts and 60 vendors on the on display and visit over 60 vendors. 
P: 814-866-8227; Website


Fri, Sept 24 - Sun, Sept 26, 2010

WINE COUNTRY HARVEST FESTIVAL
2010 marks the 29th year of nearby North East, PA's Wine Country Harvest Festival. This event showcases its grape growing industry, heritage and fine wines. Although it started as a small affair WineFest has grown into one of the regions largest and most loved festivals. 9 wineries will be represented in the wine tent (80 x 100 in size) this year, serving more than 40 varieties of wine.

Dance to some of the regions best music and browse through the fine arts and crafts. You might even try your skill as a grape stomper – a festival tradition. Leave the driving to us. The event  provides free shuttle service to the wineries and to other attractions in town. Free parking at either festival location and then ride free as often as you like on Saturday and Sunday. Website

Well done Brother-USA!

More often than not Customer Service is a source of endless frustration - it's typically inadequate and problems are seldom resolved to a satisfactory conclusion. Unfortunately it's become a way of life. So I am very happy to share the excellent customer service I recently received from Brother-USA.

          The product in question?    A 4-year old color, multi-function inkjet printer (MFC)
          The problem:   black ink didn't print

I've used both Brother-brand and generic cartridges in the printer and never had a problem. However, when I called Brother's Customer Service and admitted I wasn't currently using their proprietary products they recommended  that I switch over to their brand of consumables. After replacing the cartridges with Brother-brand cartridges the problem still existed. I tried all the diagnostics and solutions outlined in the operation manual but didn't have any luck getting the black ink to print. I called Brother's Customer Service again and we fiddled with their more advanced diagnostics/solutions to no avail. Then the unexpected happened - the phone technician created a work order that arranged to have my printer serviced locally AT NO CHARGE! A few days later my printer was fixed and ready to be picked up. Not only was the machine repaired but Brother also threw in a free black cartridge for my convenience!

This isn't the first Brother product I have purchased; as a matter of fact I have been happy with the other Brother products I own. However, this kind of attention to customer satisfaction has made me a real believer. So much so that when my office MFC printer needed to be replaced last week I selected a Brother color laser MFC.

Thank you for a reason to sing your praises, Brother-USA and congratulations on a job well done!